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Frequently Asked Questions

ORDER & DELIVERY

Q How long before I'll receive my goods?
A

Once payment is processed and final artwork is approved by you, your order will be despatched.

Delivery to your nominated address will depend on you’re the product you have order, please use our website calculator when you placed an  order, you can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you've chosen.

Q Can I make changes to my order?
A

You can change your order before the production start, please contact us via Support Ticket System Click Here or call us on 0300 331 881 to submit change in order

Q How do I track my order online?
A Once your order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number. Just click on the link and it will take you to shipping provide website, from there you can use the tracking code to track your delivery. Or you can log in and check on the status of your order online via My Account.
Q What happens if I'm not at home to receive my delivery?
A If you are not available to take delivery of your parcel, a delivery slip with further instructions will be left in your letterbox.

ARTWORK

Q Artwork Submission
A Send us what you have; our professional artwork team will work with what you have to create exactly what you need
Q Do you keep my final art on file?
A We keep your final artwork on our file for feature re- ordering purpose.

REFUND POLICY

Q Do you have a Return Policy?
A We only accept returns items with no customize printing and embroidery, items for return must be in original condition with price tag and packaging Please speak to one of our representative for more details

PAYMENT

Q What are my payment options?
A We accept payment via Visa, MasterCard Credit Cards. We also accept payments made via PayPal.
Q How secure is my credit card and personal information?
A We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times.

SUPPORT TICKET

Q How to open a support ticket?
A

You can easily open a Promotional Gears support ticket or check the status of an existing one – through your Account dashboard after you login

To do so, please follow these steps:

1. Log in to your Promotional Gear
2. Click on Help Desk
3. Click on the Create New Ticket
4. Enter a Subject, choose the Department you wish to submit the ticket to and enter the Ticket Details.
5. If required, you may also add an attachment.
6. Click the Submit button.

Q To Review an existing Ticket:
A

1. Log in to your Account dashboard
2. Click on Help Desk
3. From the tickets tab you can view and sort all tickets associated with your account. Ensure you are viewing the Tickets tab.
4. From here, you can view, sort, or filter all tickets associated with your account.
5. To reply to a ticket, click the View icon and then click the Reply button. Once finished, click the Submit button

BIZ COLLECTION RANGE

Q What is your Biz Collection apparel sizing like?
A A. We only stock Biz Collection brand, and they are considered mainstream retail sizing in the uniform industry, with styles geared towards fitting multiple body shapes and age groups. A lot of work goes into developing their garments so they fit just right for the majority of people. Biz Collection stock service range has one of the most comprehensive size ranges available for men, women and children’s clothing in the industry. They strive to make the task of fitting groups of people a ‘non-issue’.
Q Do you have matching men and ladies or kids clothing?
A A. Yes! In fact this is one of our key strengths and we are renowned for our coordinated stock service range.
Q How can you assure the quality of Biz Collection garments?
A

A. They go to great measures to ensure they deliver garments that will perform to your expectations.

They fully equipped in-house testing lab works around the clock to ensure our garments meet international standards for pilling, colourfastness, durability, shrinkage, fade resistance, seam slippage, and all manner of general wear and tear.

They use international, independent testing houses that conduct 3rd party factory inspections as well as additional or specialised fabric tests.

They employ their own team of on the ground factory inspectors to ensure they can inspect different parts of the production process as much as possible.

 

They have long term relationships with our manufacturing factories and work together to help improve their facilities and reach their quality expectations before, during and after manufacture.

Q Is Biz Collection garments produced ethically?
A

At Biz Collection there is an underlying and long standing commitment to ethical trading based upon the belief that business can be both profitable and responsible. They only work with approved factories that hold a no child labour policy and can provide safe healthy workplace conditions. We insist on no forced labour, regular work with paid living wages, non-excessive work hours, no discrimination and no harsh or inhumane treatment.

They are also committed to operating in a way that is mindful of the demand on our planet's limited resources. We have incorporated the use of renewable energy sources into our operations and reduced the levels of product packaging. Biz Collection also recycles and uses biodegradable materials whenever possible.